Our speciality
Website support and maintenance
Ongoing care for your Umbraco website from a senior team that knows it inside out. Fixes, updates, upgrades and improvements, all handled, all logged.
- urgent response
- [X]h
- work logs
- Monthly
- with Umbraco
- 20 yrs
What's included
Every support agreement is shaped around your site, but these come as standard.
-
SLAs with quick response times
Agreed response times, with urgent issues picked up first.
-
Time booked in for you
Dedicated, allocated time in our schedule every month, not squeezed between projects.
-
Security and Umbraco updates
Patches applied promptly, and upgrades planned well before end of life dates.
-
Simple ticketing
Raise requests easily and track their progress, with no chasing.
-
Monthly work logs
See exactly where your hours have gone, every month.
-
Advice when you need it
A trusted partner on hand for advice, ideas and honest second opinions.
Switching to us is straightforward.
-
1
Health check
We review your code, hosting, speed, accessibility and security.
-
2
Clear plan
What needs doing now, what can wait, and a fixed price for each.
-
3
Smooth handover
We take over code, hosting and pipelines from your previous supplier.
-
4
Looked after
Ongoing support, monthly logs and regular reviews. You stop worrying.
Case study · CIBD
Moving the Chartered Institute of Brewers and Distillers to Umbraco 17.
Brace Digital are quick to respond and have a great deal of technical expertise that we value.
Questions we're often asked
Anything else? Ask us directly.
Can you support a site another agency built?
Yes. Most of our support clients came to us that way. We start with a health check so we understand the code before we take responsibility for it.
Which versions of Umbraco do you support?
[Confirm versions.] If you're on an older or unsupported version, we'll plan an upgrade to Umbraco 17 LTS as part of the agreement.
How is support priced?
[Explain pricing model, for example a monthly allocation of hours.] Every hour is shown in your monthly work log.
Do you host the website too?
We can, on Microsoft Azure, or we can support a site hosted elsewhere.